joya beat's Privacy Policy

1.1 Registration and Account Information

We collect the information you provide when opening an account on joya beat. This includes:

• Full name and date of birth (for age verification — service is available to those aged 21 and above)
• Mobile number and email address
• Username and password created by the user (passwords are never stored directly — only an encrypted hash is kept)
• National ID card or other identity document details (when identity verification is required)
• Bank or mobile wallet account details linked to transactions

1.2 Automatically Collected Information

When you browse or use the joya beat platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Your session activity, page visit data, and click patterns
• Information obtained through cookies and similar tracking technologies
• Referral source (which link or channel brought you to the site)

1.3 Transaction Information

Details of every deposit and withdrawal transaction are recorded. The date, amount, and method of each financial transaction made through bKash, Nagad, Rocket, or Upay are stored in our system. This information is used solely for account management and fraud prevention.

2.1 Service Operation and Improvement

Your information is primarily used to run joya beat's services smoothly. This includes keeping your account active, processing transactions, applying bonuses, and providing customer support. Information shared when contacting our 24/7 live chat and email support team is used to resolve your issues.

We also analyse overall usage patterns to continuously improve the platform's design and functionality — however, this analysis is always done using anonymised aggregate statistics.

2.2 Identity and Age Verification

joya beat provides services only to individuals aged 21 or above. Your information is used in the identity verification process at registration and for large transactions. This is part of ensuring a safe and responsible gaming environment — our Responsible Gaming policy explains this commitment in detail.

2.3 Security and Fraud Prevention

Your device and transaction information may be reviewed to detect the creation of multiple accounts, money laundering, or other fraudulent activity. This process is carried out to protect all users' interests and does not affect the normal activity of any legitimate user.

2.4 Communications and Notifications

For important account-related matters (such as transaction confirmations, password changes, and OTPs) we send messages to your mobile number or email. If you have agreed to receive promotional notifications, information about new bonuses and offers may also be sent — which you can opt out of at any time.

3.1 Service Provider Partners

joya beat relies on certain trusted third parties to operate its services. These include payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology service providers. Only the information necessary for their specific role is shared with these partners.

We have a privacy agreement with each of these partners and they may not use your information for any other purpose.

3.2 Legal Obligations

If required as part of a valid legal process, court order, or government investigation, we may be obliged to disclose your information to the relevant authority. This applies only where there is a legal obligation to do so, and we do not voluntarily provide information to any government body or third party beyond that.

3.3 No Sale of Information

joya beat never sells, rents, or transfers your personal information for commercial purposes. Your information is used solely to provide you with better service — this is one of our core commitments.

4.1 What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser. joya beat uses cookies for the following reasons:

• Keeping your login session active and avoiding the need to log in again
• Remembering your preferred language, games, and settings
• Device identification for security verification
• Measuring and improving platform performance

4.2 Cookie Control

You can delete cookies or stop new cookies from being saved at any time from your browser settings. Please note that disabling cookies may mean some site features — such as staying logged in — may not work properly.

5.1 Technical Security

joya beat uses industry-standard security technology to protect your information. Our technical security measures include:

• All data transmission is kept secure through SSL (Secure Socket Layer) encryption
• Stored data is held in encrypted form to prevent unauthorised access
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available

5.2 Administrative Security

Only authorised staff may access your personal information, and each of them is required to follow a confidentiality obligation. Our data handling procedures are reviewed regularly and security training is provided.

5.3 Response to a Data Breach

If for any reason there is a risk that your data security has been compromised, joya beat will notify affected users as quickly as possible and take the necessary steps to bring the situation under control. In such a situation, our support team will be available around the clock in both Bangla and English.

6.1 Right to View and Correct Information

You can log in to your account at any time to view and update your profile information. Changing your name, mobile number, or email may require completing an identity verification step.

6.2 Right to Delete Information

If you wish to close your account, please contact our support team. After the account is closed, your personal information will be securely deleted; however, some financial records may be retained for a set period as required by law.

6.3 Right to Unsubscribe from Notifications

If you do not wish to receive promotional emails or SMS messages, you can turn this off from your account settings or let our support team know. However, essential transaction-related messages (OTPs, confirmations) cannot be disabled, as they are necessary for the security of your account.

7.1 Information for Active Accounts

All information collected while your account is active will be stored in the joya beat system. During this period, access to the information is maintained for processing, transaction management, and customer service.

7.2 After Account Closure

After an account is deactivated or closed, financial transaction records may be retained for a set period as required by law. Once that period has passed, the relevant data is permanently deleted. Personal information (name, contact details) is deleted as soon as possible after account closure.

joya beat strictly prohibits providing services to anyone under 21 years of age. We do not intentionally collect information from any minor. If a minor has registered by mistake and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

Parents are requested to monitor their children's online activity. If you notice anything suspicious, please contact our support team.

joya beat reserves the right to revise or update this privacy policy when necessary. If any significant changes are made, we will clearly announce them on the website and notify registered users by email or SMS. Continued use of the site after changes are made will be considered acceptance of the new policy.

The date of the most recent update will be noted at the top of this page. You can learn more about joya beat's overall identity and values on our About Us page.

If you have any questions, comments, or complaints about this privacy policy, please contact the joya beat support team. Our 24/7 live chat service is available directly from the website. You can also reach us by email:

[email protected]

Any request regarding your information can be made in Bangla or English and our team will respond as quickly as possible. For general questions, visit our FAQ section, where you will find answers to many common topics in one place.